The Guided Paperwork Solution (GPS) by The Pacific Financial Group (TPFG) is a game-changer for financial advisors. Historically, the onboarding process has been cumbersome, fraught with manual paperwork, and prone to errors. GPS automates and digitizes this process, transforming it into a streamlined, efficient experience for both advisors and clients. By leveraging cutting-edge technology, GPS enables advisors to open and service client accounts in under two minutes, significantly enhancing operational efficiency.
A key component of GPS is its adaptive digital "interview" feature, which guides clients through the onboarding process by asking relevant questions tailored to their specific needs. This not only simplifies the process but also ensures that all necessary information is accurately captured. The result is a seamless experience that reduces the administrative burden on advisors, allowing them to focus more on personalized client engagement.
One of the standout benefits of GPS is its ability to drastically reduce errors and processing times. Prior to GPS, TPFG faced a staggering 35% rate of paperwork being returned as "Not In Good Order" (NIGO). This inefficiency caused delays and frustrations for both advisors and clients. However, since the implementation of GPS, the NIGO rate has dropped to an impressive 11.5%.
GPS achieves this reduction through smart form fields and field validations that ensure accuracy throughout the digital application. Advisors can monitor in-progress applications via a centralized dashboard, making it easier to track and complete the onboarding process. The single signing package feature consolidates all necessary forms, further simplifying the process and minimizing the risk of errors.
By streamlining the onboarding process, GPS enhances the advisor-client relationship. The previous manual processes often led to delays and frustrations, jeopardizing these relationships and potentially deterring new business. With GPS, advisors can now onboard clients quickly and accurately, improving overall client satisfaction.
The platform also supports both eSignature and wet signature options, providing flexibility and convenience for clients. Additionally, the robust security features, including multi-factor authentication and data encryption, give clients peace of mind that their sensitive information is well-protected. These enhancements contribute to a smoother, more professional onboarding experience, fostering trust and satisfaction from day one.
The success and innovation of GPS have not gone unnoticed. TPFG was honored with the 2025 Celent Model Wealth Manager Award for Streamlining Advisor Workflows. This prestigious award recognizes the best practices in technology usage across critical areas of wealth management. The award highlights TPFG's commitment to leveraging innovative technology to improve advisor efficiency and client outcomes.
According to Chris Mills, CEO of TPFG, "Our technology-driven approach allows advisors to deliver tailored financial solutions to their clients with greater efficiency." This sentiment is echoed by Leigh Segall, CEO of Smart Communications, who praised GPS for transforming onboarding from a manual process into a seamless digital experience, cutting processing times to under two minutes and reducing error rates by more than 65%.
In conclusion, GPS stands out as a pioneering solution that significantly enhances the client onboarding process for financial advisors. By reducing errors, speeding up processing times, and improving advisor-client relationships, GPS empowers advisors to focus on what truly matters—providing personalized and effective financial advice. The recognition from the Celent Model Wealth Manager Award further underscores the impact and value of this innovative platform.
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